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Avoid Customer Service Pitfalls By Training for the Unexpected

Avoid Customer Service Pitfalls By Training for the Unexpected

How do you avoid unexpected customer service pitfalls? By making sure your reps have the training they need to handle problems they've never heard before. 

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How Personalizing Your Business Brand Leads To Better Customer Service

How Personalizing Your Business Brand Leads To Better Customer Service

Who are you, as a company? What do people see? Personalizing your brand humanizes your customer service, as long as you have a consistent voice and high-quality training. 

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How Identifying Client Pain Points Leads To More Humanized Customer Service

How Identifying Client Pain Points Leads To More Humanized Customer Service

Knowing that your products and services are being used for a specific need is the way to make a more human, and less painful, customer service experience. 

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Humanizing Customer Service: 5 Tips For Educating Your Reps To Do Their Best Work

Humanizing Customer Service: 5 Tips For Educating Your Reps To Do Their Best Work

It is vital to give your customer service team the education they need to improvise, not just memorize. 

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Customer Service Humanization: Empowering Your People To Make the Best Decisions

Customer Service Humanization: Empowering Your People To Make the Best Decisions

Do your customer service representative have what they need to be powerful?

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Back to the Basics: Reinvesting IN Humanized Customer Service in An Age of AUtomation

Back to the Basics: Reinvesting IN Humanized Customer Service in An Age of AUtomation

Do your customers feel like they're surrounded by robots and trapped by automation? It's time for a more human customer service. 

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