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The Loop: Good Customer Service is Good Marketing (And Vice Versa)

The Loop: Good Customer Service is Good Marketing (And Vice Versa)

 

Are your customer service and marketing departments working together, or walking away from each other?

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Using Social Media Monitoring In Your Digital Customer Care

Using Social Media Monitoring In Your Digital Customer Care

No matter where they are, your customers can talk about you on social media. Are you ready to talk back? 

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How Digital Customer Care Is Key To Making Call Centers More Human

How Digital Customer Care Is Key To Making Call Centers More Human

Here’s a philisophical question: do better call centers make digital customer care more complete, or does digital customer care make call centers better and more human?

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Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Proactive customer service is delivering someone a hamburger before they even know they are getting hungry. 

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Understanding and Utilizing Omni-channel Care in Your Customer Service

Understanding and Utilizing Omni-channel Care in Your Customer Service

It's exciting when disparate parts become a whole, whether that is tributaries into river, parts into a car, or many voices into a cohesive customer service platform.

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Rise of the People: How Chatbots Can Personalize Your Digital Customer Care

Rise of the People: How Chatbots Can Personalize Your Digital Customer Care

One nice thing about living in 2017 is that a lot of the science-fiction we grew up with was proven off the mark. We have smart phones and nice, not killer, robots.

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