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5 Signs Your Business Needs a Better Customer Experience Strategy

5 Signs Your Business Needs a Better Customer Experience Strategy

If you’re in the market for some new ways to improve your customer service and grow your business, look no further than assessing and improving your customer experience strategy. Today’s customers ...

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8 Shocking Customer Experience Statistics Every Sales Leader Should Know

8 Shocking Customer Experience Statistics Every Sales Leader Should Know

If you're a sales leader and you haven't been paying attention to the customer experience craze, you need to start now. Customer experience is more than a one-time encounter between your customers ...

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6 Steps to Re-aligning Sales and Service Teams for a Better Customer Experience

6 Steps to Re-aligning Sales and Service Teams for a Better Customer Experience

Working hard to improve the customer experience your company delivers? Making sure your sales and service teams are in sync is a great way to bolster your customer experience. Steven MacDonald of S...

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3 Sales Experience Basics Sales Leaders Should Constantly Review

3 Sales Experience Basics Sales Leaders Should Constantly Review

Sales leaders need to review how their teams — vendors and in-house — are performing to ensure customers have experiences that keep them coming back for more. Here are three sales experience basics...

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5 Best Practices to Align Your Sales and Customer Service Experience

5 Best Practices to Align Your Sales and Customer Service Experience

Gone are the days when sales leaders and their reps needed to focus solely on closing the big deal and hitting their numbers. Today the focus is on delivering an excellent customer experience acro...

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Vendor Management: 10 Sales and Customer Experience Tips You’ve Never Thought Of

Vendor Management: 10 Sales and Customer Experience Tips You’ve Never Thought Of

These ten sales and customer experience tips will help your vendors become an extension of your company and delight your customers. As Peter McKean, Managing Director of Synthetix, has written, “Im...

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