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Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Proactive customer service is delivering what someone wants before they know they want it. It's like magic. 

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A Step-By-Step Guide To Creating a Meaningful Customer Experience

A Step-By-Step Guide To Creating a Meaningful Customer Experience

Creating a meaningful customer experience is like navigating an emotional labyrinth. But here's a guide to get you through. 

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Manage Vendors And Deliver A Better Customer Experience: What the Godfather Teaches Us About Customer Care

Manage Vendors And Deliver A Better Customer Experience: What the Godfather Teaches Us About Customer Care

Here's an offer you can't refuse: a true partnership with your third-party vendors. Find out how with a few lessons from The Godfather.

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3 Reasons Why Your Digital Customer Care Isn’t Working (And 4 Ways To Make it Better)

3 Reasons Why Your Digital Customer Care Isn’t Working (And 4 Ways To Make it Better)

Is your digital customer care making people angry? Here are some reasons why- and how to fix them.

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7 Customer Care As A Service Statistics That Show You Need to Up Your Game

7 Customer Care As A Service Statistics That Show You Need to Up Your Game

Don't believe that a holistic, omni-channel customer-care-as-a-service platform will improve your revenue? Here's proof. 

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Using Social Media, Bots, and Well-Trained Reps To Create A Customer-Care-as-a-Service Platform

Using Social Media, Bots, and Well-Trained Reps To Create A Customer-Care-as-a-Service Platform

Potential and current customers come from all directions and all platforms at all hours. Customer-care-as-a-service means taking care of all of them.

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