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How a Changing Economic Model Makes Customer Care Your Primary Product

How a Changing Economic Model Makes Customer Care Your Primary Product

 

 

 

 

 

 

It doesn't matter how high or low tech your business is. You have to treat every customer like they are the only one. Customer care is your newest product. 

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The Tailored Experience: Why Customer Service Is Your New Product

The Tailored Experience: Why Customer Service Is Your New Product

Your client except customer service that is catered and tailored specifically to them. No matter what your business, you're also in the customer service business now. 

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Become a Service Maester: 5 Customer Care Lessons From Game of Thrones

Become a Service Maester: 5 Customer Care Lessons From Game of Thrones

 

Everyone is excited for Game of Thrones to be back. Can you draw some customer service lessons from it? It's no spoiler to say yes. 

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The Importance of Employee Retention in Customer Care Centers

The Importance of Employee Retention in Customer Care Centers

You don't want an empty call center. Preventing employee attrition will save you time, money, and show your customers you value them. 

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The Emotional Intuition Factor: Why Humans are More Important Than AI in Customer Care

The Emotional Intuition Factor: Why Humans are More Important Than AI in Customer Care

 

Artificial intelligence will revolutionize customer care, but it will never fully replace the emotional intuition of humans. 

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AI and Customer Care Bots: Freeing Your People For the Tough Questions

AI and Customer Care Bots: Freeing Your People For the Tough Questions

Customer service bots powered by AI algorithms are going to be a game-changer. But there are many things only humans can do. The two can work together. 

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