4 Characteristics of a Readily-Deployable, Outsourced Inside Sales Team

outsourced-sales-team-1Outsourcing isn’t just for back-office functions or routine customer service roles. Top B2B outsourcing firms bring high-quality staff augmentation to the front line of your sales efforts. They staff sales reps who are ready to perform profit-centered tasks for your business and tackle lead generation issues that your in-house team doesn’t have time for. An outsourced sales staff can be a versatile, knowledgeable, energetic and goal-oriented extension of your internal sales force. Plus, to add even more benefits to the list, your organization can scale the team up and down quickly to handle (and help create) seasonal spikes, provide extra emphasis on a new product line and keep in-house staff focused on core competencies.

Call center lead generation is particularly cost-effective, partly because the environment itself is conducive to sales productivity. At well-managed call centers, the sales team stays on task without being distracted by secondary office duties as your in-house sales staff might be. What makes an outsourced inside sales team an ideal solution to boost your lead generation capabilities?

Quality Outsourced Sales Representatives Are...

  1. Tech Savvy: When you choose a top outsourcing company, technology and staff training capabilities contribute to high productivity with accuracy on behalf of your brand. Experienced call center sales reps are competent users of the latest, productivity-enhancing sales calling and lead tracking technology. With the resources they have, they're able to move smoothly from call to call, as well as quickly access product information and sales scripts to nurture and convert leads. The sales reps add detailed CMS entries to facilitate lead generation activity and future customer care, continued sales, customer retention and much more. Check your prospective outsourcer’s client list for an indication of the level of performance you can count on for all your staff augmentation needs.

  1. Highly Motivated: Outsourced call center reps will go all out to impress you with their sales numbers. That's partly because, after all, performing well for your company makes them more valuable to their direct employer. The best outsourcers make sure that helping your company to achieve a sales boost can win raises, recognition and career advancement for call center sales staff, not to mention the personal satisfaction of a job well done. Top augmented call centers hire only extremely intelligent, energetic and goal-oriented individuals. Then they do everything they can to create an inspiring work atmosphere and hard-selling culture. They employ top sales reps and encourage them to perform optimally for you every day.

  1. Experienced: The best outsourced sales reps have wide-ranging sales and lead generation experience across several industries. Call center salespeople at quality outsourcing firms are flexible and adaptable due to their diverse roster of B2B clients. These staff are hired with years of experience in sales and are then comprehensively trained to exceed your expectations.

  1. Well-Managed: Sales managers at well-regarded outsourcing companies are even more motivated to succeed. These leaders closely mentor each sales rep to his or her full potential and are dedicated to keeping sales performance levels high. Retaining your account and winning more business from your company is vitally important to their own business, therefore your company's bottom line is a priority with everyone who touches your account.

The Dedication is Unbeatable

In short, outsourced sales teams bring many advantages to the table, providing flexible, effective staff augmentation from a dedicated staff. Don't outsource your brand integrity to just any outsourcer, however. Be sure to look for an outsourcing firm with B2B experience in your industry, along with impressive case studies and a strong record of call center sales success. Choose a partner that exhibits all the crucial characteristics and capabilities discussed here, and watch your sales go through the roof.

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RDI Corporation was founded in 1978 and is headquartered in Blue Ash, Ohio. We provide precise business solutions through a fully integrated outsourcing model and our clients ranged from mid-sized corporations to distinguished Fortune 500 companies.