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Always Open: Leveraging Technology To Create A Customer-Care-as-a-Service Platform

Always Open: Leveraging Technology To Create A Customer-Care-as-a-Service Platform

Technology like portals, apps, and social media let you provide customer care 24 hours a day, even if you aren't open. It makes Customer Care as a Service possible. 

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Potential = Assumption: How Technology Enabled the Rise of Customer Care as a Service

Potential = Assumption: How Technology Enabled the Rise of Customer Care as a Service

If technology enables more complete customer care, your clients expect it. That's the heart of Customer Care as a Service.

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How a Changing Economic Model Makes Customer Care Your Primary Product

How a Changing Economic Model Makes Customer Care Your Primary Product

 

It doesn't matter how high or low tech your business is. You have to treat every customer like they are the only one. Customer care is your newest product. 

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The Tailored Experience: Why Customer Service Is Your New Product

The Tailored Experience: Why Customer Service Is Your New Product

Your client except customer service that is catered and tailored specifically to them. No matter what your business, you're also in the customer service business now. 

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Become a Service Maester: 5 Customer Care Lessons From Game of Thrones

Become a Service Maester: 5 Customer Care Lessons From Game of Thrones

 

Everyone is excited for Game of Thrones to be back. Can you draw some customer service lessons from it? It's no spoiler to say yes. 

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The Importance of Employee Retention in Customer Care Centers

The Importance of Employee Retention in Customer Care Centers

You don't want an empty call center. Preventing employee attrition will save you time, money, and show your customers you value them. 

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