RDI Marketing

Subscribe Here!

A More Human Customer Service Begins By Walking a Mile in Their Shoes

A More Human Customer Service Begins By Walking a Mile in Their Shoes

Repetition happens. But in customer service, you keep customers by remembering that every one of them is a human with unique problems, and not boxes on a checksheet.

Read More
Using Subject Matter Experts in Your Organization Leads to Better Customer Service

Using Subject Matter Experts in Your Organization Leads to Better Customer Service

It's good to talk to people who know stuff. The subject matter experts in your organziation should be utilized to make your customer service even better. 

Read More
Avoid Customer Service Pitfalls By Training for the Unexpected

Avoid Customer Service Pitfalls By Training for the Unexpected

How do you avoid unexpected customer service pitfalls? By making sure your reps have the training they need to handle problems they've never heard before. 

Read More
How Personalizing Your Business Brand Leads To Better Customer Service

How Personalizing Your Business Brand Leads To Better Customer Service

Who are you, as a company? What do people see? Personalizing your brand humanizes your customer service, as long as you have a consistent voice and high-quality training. 

Read More
How Identifying Client Pain Points Leads To More Humanized Customer Service

How Identifying Client Pain Points Leads To More Humanized Customer Service

Knowing that your products and services are being used for a specific need is the way to make a more human, and less painful, customer service experience. 

Read More
Humanizing Customer Service: 5 Tips For Educating Your Reps To Do Their Best Work

Humanizing Customer Service: 5 Tips For Educating Your Reps To Do Their Best Work

It is vital to give your customer service team the education they need to improvise, not just memorize. 

Read More