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3 Reasons Why Your Digital Customer Care Isn’t Working (And 4 Ways To Make it Better)

3 Reasons Why Your Digital Customer Care Isn’t Working (And 4 Ways To Make it Better)

Is your digital customer care making people angry? Here are some reasons why- and how to fix them.

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7 Customer Care As A Service Statistics That Show You Need to Up Your Game

7 Customer Care As A Service Statistics That Show You Need to Up Your Game

Don't believe that a holistic, omni-channel customer-care-as-a-service platform will improve your revenue? Here's proof. 

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Using Social Media, Bots, and Well-Trained Reps To Create A Customer-Care-as-a-Service Platform

Using Social Media, Bots, and Well-Trained Reps To Create A Customer-Care-as-a-Service Platform

Potential and current customers come from all directions and all platforms at all hours. Customer-care-as-a-service means taking care of all of them.

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Always Open: Leveraging Technology To Create A Customer-Care-as-a-Service Platform

Always Open: Leveraging Technology To Create A Customer-Care-as-a-Service Platform

Technology like portals, apps, and social media let you provide customer care 24 hours a day, even if you aren't open. It makes Customer Care as a Service possible. 

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Potential = Assumption: How Technology Enabled the Rise of Customer Care as a Service

Potential = Assumption: How Technology Enabled the Rise of Customer Care as a Service

If technology enables more complete customer care, your clients expect it. That's the heart of Customer Care as a Service.

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How a Changing Economic Model Makes Customer Care Your Primary Product

How a Changing Economic Model Makes Customer Care Your Primary Product

 

It doesn't matter how high or low tech your business is. You have to treat every customer like they are the only one. Customer care is your newest product. 

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