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The Emotional Intuition Factor: Why Humans are More Important Than AI in Customer Care

The Emotional Intuition Factor: Why Humans are More Important Than AI in Customer Care

 

Artificial intelligence will revolutionize customer care, but it will never fully replace the emotional intuition of humans. 

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AI and Customer Care Bots: Freeing Your People For the Tough Questions

AI and Customer Care Bots: Freeing Your People For the Tough Questions

Customer service bots powered by AI algorithms are going to be a game-changer. But there are many things only humans can do. The two can work together. 

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The Constant Coach: How AI Can Pass Key Real-Time Customer Insights to Call Center Reps

The Constant Coach: How AI Can Pass Key Real-Time Customer Insights to Call Center Reps

 

Artifical Intelligence can provide real-time insights on customer behavior and history, helping your call center reps. It's like a coach that is always there. 

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Memory and Human Emotions: How AI Turns Big Data Into Customer Insights

Memory and Human Emotions: How AI Turns Big Data Into Customer Insights

Can Artificial Intelligence actually mimic the paths of human memory to create a better customer service experience? Yes- by leveraging Big Data analysis 

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Using  Customer Speech Analysis  With AI To Improve Call Center Performance

Using  Customer Speech Analysis  With AI To Improve Call Center Performance

What are your customers really feeling? Artificial intelligence can detect frustrations and analyze problems to improve your employee call center performance. 

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