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The Importance of Employee Retention in Customer Care Centers

The Importance of Employee Retention in Customer Care Centers

You don't want an empty call center. Preventing employee attrition will save you time, money, and show your customers you value them. 

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How Call Centers and Customer Care Can Increase Your Business’s Revenue

How Call Centers and Customer Care Can Increase Your Business’s Revenue

Want to increase your revenue? Stop thinking of customer care as a loss leader. It is a vital part of today's business plans. 

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Inside Sales Attrition: Have Your Turnover Rates Gone Too Far?

Inside Sales Attrition: Have Your Turnover Rates Gone Too Far?

Attrition is a naturally occurring part of any sales team — but that doesn’t mean it can’t pose a challenge. Managing an inside sales team can be quite difficult when agents are continually coming ...

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