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Eureka! Customer Service is the Key To Great Content Creation Ideas

Eureka! Customer Service is the Key To Great Content Creation Ideas

If you're concerned about coming up with content marketing ideas, your "Eureka!" moment might come from listening to your customer service team. 

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Talk to Me: How Good Customer Service Improves Voice Search Marketing

Talk to Me: How Good Customer Service Improves Voice Search Marketing

Voice searches are changing the way marketers connect with B2B and B2C customers. Customer service can help improve voice search marketing. 

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How Customer Service Complaints Can Help Focus Your Marketing

How Customer Service Complaints Can Help Focus Your Marketing

It may hurt to take customer complaints, but listening to them can make you a sales and marketing champion. 

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Is It Your Vendor Or You? How To Manage Vendors And Deliver A Better Customer Experience

Is It Your Vendor Or You? How To Manage Vendors And Deliver A Better Customer Experience

In the first Godfather movie, there’s an unshakable bond between Don Vito Corleone, and his consigliere/son, Tom Hagen. They trust each other and when Tom speaks, you can be sure he’s saying exactl...

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A Step-By-Step Guide To Creating a Meaningful Customer Experience

A Step-By-Step Guide To Creating a Meaningful Customer Experience

When Robert Frost wrote about two roads diverging in a yellowed woods, he most likely didn’t have customer experience on his mind. He probably didn’t think it was poetic enough. But that’s ok, beca...

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6 Sure-fire Tactics for Appointment Setting

6 Sure-fire Tactics for Appointment Setting

You can't make a sale without an appointment to give your best pitch. But, getting that first appointment is a unique skill in itself. Many times, excellent sales reps (who are great closers) still...

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