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The Constant Coach: How AI Can Pass Key Real-Time Customer Insights to Call Center Reps

The Constant Coach: How AI Can Pass Key Real-Time Customer Insights to Call Center Reps

 

Artifical Intelligence can provide real-time insights on customer behavior and history, helping your call center reps. It's like a coach that is always there. 

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Using  Customer Speech Analysis  With AI To Improve Call Center Performance

Using  Customer Speech Analysis  With AI To Improve Call Center Performance

What are your customers really feeling? Artificial intelligence can detect frustrations and analyze problems to improve your employee call center performance. 

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Customer Service Representatives Can Be Your Best Content Marketers

Customer Service Representatives Can Be Your Best Content Marketers

Who is promoting your content marketing? Hopefully, you've got customer service representatives on it. 

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How Digital Customer Care Is Key To Making Call Centers More Human

How Digital Customer Care Is Key To Making Call Centers More Human

Here’s a philisophical question: do better call centers make digital customer care more complete, or does digital customer care make call centers better and more human?

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Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Proactive customer service is delivering someone a hamburger before they even know they are getting hungry. 

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Rise of the People: How Chatbots Can Personalize Your Digital Customer Care

Rise of the People: How Chatbots Can Personalize Your Digital Customer Care

One nice thing about living in 2017 is that a lot of the science-fiction we grew up with was proven off the mark. We have smart phones and nice, not killer, robots.

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