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Customer Service Representatives Can Be Your Best Content Marketers

Customer Service Representatives Can Be Your Best Content Marketers

Who is promoting your content marketing? Hopefully, you've got customer service representatives on it. 

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How Digital Customer Care Is Key To Making Call Centers More Human

How Digital Customer Care Is Key To Making Call Centers More Human

Here’s a philisophical question: do better call centers make digital customer care more complete, or does digital customer care make call centers better and more human?

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Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Proactive customer service is delivering someone a hamburger before they even know they are getting hungry. 

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Rise of the People: How Chatbots Can Personalize Your Digital Customer Care

Rise of the People: How Chatbots Can Personalize Your Digital Customer Care

One nice thing about living in 2017 is that a lot of the science-fiction we grew up with was proven off the mark. We have smart phones and nice, not killer, robots.

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Using Live Video Chat to Improve Your Digital Customer Care

Using Live Video Chat to Improve Your Digital Customer Care

What can a 120-year old, 30-second movie teach you about the future of marketing? If you guessed “nothing”, then you haven’t read many articles with catchy, counter-intuitive openings.

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Is It Your Vendor Or You? How To Manage Vendors And Deliver A Better Customer Experience

Is It Your Vendor Or You? How To Manage Vendors And Deliver A Better Customer Experience

In the first Godfather movie, there’s an unshakable bond between Don Vito Corleone, and his consigliere/son, Tom Hagen. They trust each other and when Tom speaks, you can be sure he’s saying exactl...

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