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How Call Centers and Customer Care Can Increase Your Business’s Revenue

How Call Centers and Customer Care Can Increase Your Business’s Revenue

Want to increase your revenue? Stop thinking of customer care as a loss leader. It is a vital part of today's business plans. 

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Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Proactive customer service is delivering what someone wants before they know they want it. It's like magic. 

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Manage Vendors And Deliver A Better Customer Experience: What the Godfather Teaches Us About Customer Care

Manage Vendors And Deliver A Better Customer Experience: What the Godfather Teaches Us About Customer Care

Here's an offer you can't refuse: a true partnership with your third-party vendors. Find out how with a few lessons from The Godfather.

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The Constant Coach: How AI Can Pass Key Real-Time Customer Insights to Call Center Reps

The Constant Coach: How AI Can Pass Key Real-Time Customer Insights to Call Center Reps

 

Artifical Intelligence can provide real-time insights on customer behavior and history, helping your call center reps. It's like a coach that is always there. 

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Using  Customer Speech Analysis  With AI To Improve Call Center Performance

Using  Customer Speech Analysis  With AI To Improve Call Center Performance

What are your customers really feeling? Artificial intelligence can detect frustrations and analyze problems to improve your employee call center performance. 

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Customer Service Representatives Can Be Your Best Content Marketers

Customer Service Representatives Can Be Your Best Content Marketers

Who is promoting your content marketing? Hopefully, you've got customer service representatives on it. 

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