RDI Marketing

Subscribe Here!

Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Proactive customer service is delivering what someone wants before they know they want it. It's like magic. 

Read More
Manage Vendors And Deliver A Better Customer Experience: What the Godfather Teaches Us About Customer Care

Manage Vendors And Deliver A Better Customer Experience: What the Godfather Teaches Us About Customer Care

Here's an offer you can't refuse: a true partnership with your third-party vendors. Find out how with a few lessons from The Godfather.

Read More
The Constant Coach: How AI Can Pass Key Real-Time Customer Insights to Call Center Reps

The Constant Coach: How AI Can Pass Key Real-Time Customer Insights to Call Center Reps

 

Artifical Intelligence can provide real-time insights on customer behavior and history, helping your call center reps. It's like a coach that is always there. 

Read More
Using  Customer Speech Analysis  With AI To Improve Call Center Performance

Using  Customer Speech Analysis  With AI To Improve Call Center Performance

What are your customers really feeling? Artificial intelligence can detect frustrations and analyze problems to improve your employee call center performance. 

Read More
Customer Service Representatives Can Be Your Best Content Marketers

Customer Service Representatives Can Be Your Best Content Marketers

Who is promoting your content marketing? Hopefully, you've got customer service representatives on it. 

Read More
How Digital Customer Care Is Key To Making Call Centers More Human

How Digital Customer Care Is Key To Making Call Centers More Human

Here’s a philisophical question: do better call centers make digital customer care more complete, or does digital customer care make call centers better and more human?

Read More