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How Digital Customer Care Is Key To Making Call Centers More Human

How Digital Customer Care Is Key To Making Call Centers More Human

Here’s a philisophical question: do better call centers make digital customer care more complete, or does digital customer care make call centers better and more human?

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Rise of the People: How Chatbots Can Personalize Your Digital Customer Care

Rise of the People: How Chatbots Can Personalize Your Digital Customer Care

One nice thing about living in 2017 is that a lot of the science-fiction we grew up with was proven off the mark. We have smart phones and nice, not killer, robots.

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Using Live Video Chat to Improve Your Digital Customer Care

Using Live Video Chat to Improve Your Digital Customer Care

What can a 120-year old, 30-second movie teach you about the future of marketing? If you guessed “nothing”, then you haven’t read many articles with catchy, counter-intuitive openings.

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Working With a Contact Center to Tailor Services to Your Specific Sales Challenges

Working With a Contact Center to Tailor Services to Your Specific Sales Challenges

It’s no secret that every B2B company has its own sales challenges, especially when it comes to account management, lead generation and appointment setting. Sometimes these challenges can be daunti...

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Deciding What Sales Solutions You Need to Solve Your Biggest Business Problems

Deciding What Sales Solutions You Need to Solve Your Biggest Business Problems

How do you know what solution your company needs to improve sales results? What might be holding your sales teams back from achieving success? These are questions that every sales manager thinks ab...

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Branded Contact Centers: An Extension of Your Company

Branded Contact Centers: An Extension of Your Company

What's more important than retaining your current customers while acquiring new ones to grow your B2B business? Trusting that your sales staff has the skill to do so. When it comes to lead generati...

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