It’s no secret: highly effective leadership fosters highly effective teams. This is especially true in the case of sales leaders, whose management skills directly affect their department’s sales pe...Read More
Whether it is needed to help a military unit reach an objective, a sports team to earn a championship, or a sales team to meet and exceed quota, effective leadership always involves certain basic p...Read More
Social media can be a powerful tool for employee engagement, and in the call center environment, employee engagement is the lifeblood of an effective operation.Read More
As long as humans have organized themselves into teams that strive toward common goals, there has raged a debate: is it training that drives performance, or is leadership the primary driver of resu...Read More
Are you and your team drowning in phone calls? That can be a good problem to have. It may mean that more people are buying and using your solution. However, it creates some serious issues. Fielding...Read More
What is inbound customer service?
Many would answer that inbound customer service is about solving customer problems quickly and efficiently. Of course, this would not be incorrect. Our tradition...Read More