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Can You Train Empathy? Exploring The Human Side of Customer Care

Can You Train Empathy? Exploring The Human Side of Customer Care

 

Can empathy be trained? Is it a vital part of customer care? And what are the limits of empathy in a business? These are important moral and practical questions which we'll be discussing. 

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Superior Customer Care Increases Revenue Through Upsells and Cross-sells

Superior Customer Care Increases Revenue Through Upsells and Cross-sells

In order to generate more upsells and cross-sales, you need a customer care team that is well-trained and understands technological integration.

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Great Customer Care Creates New Customers Through Word of Mouth

Great Customer Care Creates New Customers Through Word of Mouth

What do your customers say when they are talking about you? Great customer care ensures good word of mouth, increasing your revenue.

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Great Customer Care Increases Revenue by Decreasing Customer Dissatisfaction

Great Customer Care Increases Revenue by Decreasing Customer Dissatisfaction

Bad reviews stick. Bad impressions linger. Customer dissatisfaction means customer turnover. Great customer care can prevent all that. 

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How Call Centers and Customer Care Can Increase Your Business’s Revenue

How Call Centers and Customer Care Can Increase Your Business’s Revenue

Want to increase your revenue? Stop thinking of customer care as a loss leader. It is a vital part of today's business plans. 

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5 Tips FOr Using Social Media Monitoring In Your Digital Customer Care

5 Tips FOr Using Social Media Monitoring In Your Digital Customer Care

No matter where they are, your customers are talking about you on social media. Are you ready to talk back? 

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