Proactive customer service is delivering what someone wants before they know they want it. It's like magic.Read More
Creating a meaningful customer experience is like navigating an emotional labyrinth. But here's a guide to get you through.Read More
Is your digital customer care making people angry? Here are some reasons why- and how to fix them.Read More
Don't believe that a holistic, omni-channel customer-care-as-a-service platform will improve your revenue? Here's proof.Read More
Potential and current customers come from all directions and all platforms at all hours. Customer-care-as-a-service means taking care of all of them.
Technology like portals, apps, and social media let you provide customer care 24 hours a day, even if you aren't open. It makes Customer Care as a Service possible.Read More