Superior Customer Care Creates True Customer Loyalty

• By Josh Viel
• 19 September

If you provide great customer care, you can generate true, long-lasting customer loyalty. They'll be with you til the end. 

Great Customer Care Increases Revenue by Decreasing Customer Dissatisfaction

• By Josh Viel
• 5 September

How Call Centers and Customer Care Can Increase Your Business’s Revenue

• By Josh Viel
• 29 August

5 Tips FOr Using Social Media Monitoring In Your Digital Customer Care

• By Josh Viel
• 24 August

No matter where they are, your customers are talking about you on social media. Are you ready to talk back? 

Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

• By Josh Viel
• 17 August

Proactive customer service is delivering what someone wants before they know they want it. It's like magic. 

A Step-By-Step Guide To Creating a Meaningful Customer Experience

• By Josh Viel
• 15 August

Creating a meaningful customer experience is like navigating an emotional labyrinth. But here's a guide to get you through.