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A More Human Customer Service Begins By Walking a Mile in Their Shoes

A More Human Customer Service Begins By Walking a Mile in Their Shoes

Repetition happens. But in customer service, you keep customers by remembering that every one of them is a human with unique problems, and not boxes on a checksheet.

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Know thy Buyer Persona: How Customer Service Can Create Better Marketers

Know thy Buyer Persona: How Customer Service Can Create Better Marketers

With data-driven insights from customer service, buyer personas can be like the best date ever. 

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The Loop: Good Customer Service is Good Marketing (And Vice Versa)

The Loop: Good Customer Service is Good Marketing (And Vice Versa)

 

Are your customer service and marketing departments working together, or walking away from each other?

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Using Social Media Monitoring In Your Digital Customer Care

Using Social Media Monitoring In Your Digital Customer Care

No matter where they are, your customers can talk about you on social media. Are you ready to talk back? 

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How Digital Customer Care Is Key To Making Call Centers More Human

How Digital Customer Care Is Key To Making Call Centers More Human

Here’s a philisophical question: do better call centers make digital customer care more complete, or does digital customer care make call centers better and more human?

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Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Proactive customer service is delivering someone a hamburger before they even know they are getting hungry. 

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