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Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Like Magic: 5 Strategies for Proactive Customer Service in the Digital Age

Proactive customer service is delivering what someone wants before they know they want it. It's like magic. 

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A Step-By-Step Guide To Creating a Meaningful Customer Experience

A Step-By-Step Guide To Creating a Meaningful Customer Experience

Creating a meaningful customer experience is like navigating an emotional labyrinth. But here's a guide to get you through. 

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3 Reasons Why Your Digital Customer Care Isn’t Working (And 4 Ways To Make it Better)

3 Reasons Why Your Digital Customer Care Isn’t Working (And 4 Ways To Make it Better)

Is your digital customer care making people angry? Here are some reasons why- and how to fix them.

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7 Customer Care As A Service Statistics That Show You Need to Up Your Game

7 Customer Care As A Service Statistics That Show You Need to Up Your Game

Don't believe that a holistic, omni-channel customer-care-as-a-service platform will improve your revenue? Here's proof. 

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Potential = Assumption: How Technology Enabled the Rise of Customer Care as a Service

Potential = Assumption: How Technology Enabled the Rise of Customer Care as a Service

If technology enables more complete customer care, your clients expect it. That's the heart of Customer Care as a Service.

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A More Human Customer Service Begins By Walking a Mile in Their Shoes

A More Human Customer Service Begins By Walking a Mile in Their Shoes

Repetition happens. But in customer service, you keep customers by remembering that every one of them is a human with unique problems, and not boxes on a checksheet.

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