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3 Reasons Why Your Digital Customer Care Isn’t Working (And 4 Ways To Make it Better)

3 Reasons Why Your Digital Customer Care Isn’t Working (And 4 Ways To Make it Better)

Is your digital customer care making people angry? Here are some reasons why- and how to fix them.

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7 Customer Care As A Service Statistics That Show You Need to Up Your Game

7 Customer Care As A Service Statistics That Show You Need to Up Your Game

Don't believe that a holistic, omni-channel customer-care-as-a-service platform will improve your revenue? Here's proof. 

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Potential = Assumption: How Technology Enabled the Rise of Customer Care as a Service

Potential = Assumption: How Technology Enabled the Rise of Customer Care as a Service

If technology enables more complete customer care, your clients expect it. That's the heart of Customer Care as a Service.

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A More Human Customer Service Begins By Walking a Mile in Their Shoes

A More Human Customer Service Begins By Walking a Mile in Their Shoes

Repetition happens. But in customer service, you keep customers by remembering that every one of them is a human with unique problems, and not boxes on a checksheet.

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Know thy Buyer Persona: How Customer Service Can Create Better Marketers

Know thy Buyer Persona: How Customer Service Can Create Better Marketers

With data-driven insights from customer service, buyer personas can be like the best date ever. 

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The Loop: Good Customer Service is Good Marketing (And Vice Versa)

The Loop: Good Customer Service is Good Marketing (And Vice Versa)

 

Are your customer service and marketing departments working together, or walking away from each other?

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