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Great Customer Care Creates New Customers Through Word of Mouth

Great Customer Care Creates New Customers Through Word of Mouth

What do your customers say when they are talking about you? Great customer care ensures good word of mouth, increasing your revenue.

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5 Tips FOr Using Social Media Monitoring In Your Digital Customer Care

5 Tips FOr Using Social Media Monitoring In Your Digital Customer Care

No matter where they are, your customers are talking about you on social media. Are you ready to talk back? 

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A Step-By-Step Guide To Creating a Meaningful Customer Experience

A Step-By-Step Guide To Creating a Meaningful Customer Experience

Creating a meaningful customer experience is like navigating an emotional labyrinth. But here's a guide to get you through. 

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Manage Vendors And Deliver A Better Customer Experience: What the Godfather Teaches Us About Customer Care

Manage Vendors And Deliver A Better Customer Experience: What the Godfather Teaches Us About Customer Care

Here's an offer you can't refuse: a true partnership with your third-party vendors. Find out how with a few lessons from The Godfather.

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Using Social Media, Bots, and Well-Trained Reps To Create A Customer-Care-as-a-Service Platform

Using Social Media, Bots, and Well-Trained Reps To Create A Customer-Care-as-a-Service Platform

Potential and current customers come from all directions and all platforms at all hours. Customer-care-as-a-service means taking care of all of them.

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The Tailored Experience: Why Customer Service Is Your New Product

The Tailored Experience: Why Customer Service Is Your New Product

Your client except customer service that is catered and tailored specifically to them. No matter what your business, you're also in the customer service business now. 

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