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Memory and Human Emotions: How AI Turns Big Data Into Customer Insights

Memory and Human Emotions: How AI Turns Big Data Into Customer Insights

Can Artificial Intelligence actually mimic the paths of human memory to create a better customer service experience? Yes- by leveraging Big Data analysis 

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Humanizing Customer Service: 5 Tips For Educating Your Reps To Do Their Best Work

Humanizing Customer Service: 5 Tips For Educating Your Reps To Do Their Best Work

It is vital to give your customer service team the education they need to improvise, not just memorize. 

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Customer Service Representatives Can Be Your Best Content Marketers

Customer Service Representatives Can Be Your Best Content Marketers

Who is promoting your content marketing? Hopefully, you've got customer service representatives on it. 

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Know thy Buyer Persona: How Customer Service Can Create Better Marketers

Know thy Buyer Persona: How Customer Service Can Create Better Marketers

With data-driven insights from customer service, buyer personas can be like the best date ever. 

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The Loop: Good Customer Service is Good Marketing (And Vice Versa)

The Loop: Good Customer Service is Good Marketing (And Vice Versa)

 

Are your customer service and marketing departments working together, or walking away from each other?

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Rise of the People: How Chatbots Can Personalize Your Digital Customer Care

Rise of the People: How Chatbots Can Personalize Your Digital Customer Care

One nice thing about living in 2017 is that a lot of the science-fiction we grew up with was proven off the mark. We have smart phones and nice, not killer, robots.

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