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Humanizing Digital Customer Care in 2017: Many Platforms, One Goal

Humanizing Digital Customer Care in 2017: Many Platforms, One Goal

 

In order to understand what the online and mobile world looks like to the average consumer, I want you to think about the oldest form of mass communication: radio waves.

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Outbound Meets Inbound: Exploring Opportunity in a New Era of Sales

Outbound Meets Inbound: Exploring Opportunity in a New Era of Sales

As a sales leader, you and your team apply outbound strategies every day to sell to prospects: attending conferences and trade shows, direct mail (snail mail), direct email contacts and “cold” call...

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The Secret Behind the Most Effective Outbound Calling Scripts

The Secret Behind the Most Effective Outbound Calling Scripts

Outbound callingwhether your business sells products, services or software, those outgoing calls probably generate a large percentage of your sales. Without them, you might see your profits flat l...

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4 Cold Call Techniques That Help You Set Sales Appointments

4 Cold Call Techniques That Help You Set Sales Appointments

Cold calling is part and parcel of appointment setting, but most salespeople would rather get a tetanus shot than pick up the phone and start dialing. The reason is simple: fear of rejection. No on...

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How Do You Get Outsourced Sales Teams Invested in Your Success?

How Do You Get Outsourced Sales Teams Invested in Your Success?

Sales outsourcing offers your company the best of both possible worlds: You’ve got a flexible team of professional salespeople ready to help during busy times, or augment your existing staff, witho...

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Treat Prospects Like People: A New Golden Rule for Outbound Calling

Treat Prospects Like People: A New Golden Rule for Outbound Calling

Successful outbound calling teams share a secret: Instead of focusing on prospects, they focus on people. This new emphasis on “human to human” selling, or H2H, replaces the traditional B2B or B2C ...

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