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Rise of the People: How Chatbots Can Personalize Your Digital Customer Care

Rise of the People: How Chatbots Can Personalize Your Digital Customer Care

One nice thing about living in 2017 is that a lot of the science-fiction we grew up with was proven off the mark. We have smart phones and nice, not killer, robots.

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Humanizing Digital Customer Care in 2017: Many Platforms, One Goal

Humanizing Digital Customer Care in 2017: Many Platforms, One Goal

 

In order to understand what the online and mobile world looks like to the average consumer, I want you to think about the oldest form of mass communication: radio waves.

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Vendor Management: 10 Sales and Customer Experience Tips You’ve Never Thought Of

Vendor Management: 10 Sales and Customer Experience Tips You’ve Never Thought Of

These ten sales and customer experience tips will help your vendors become an extension of your company and delight your customers. As Peter McKean, Managing Director of Synthetix, has written, “Im...

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Why the Sales Experience Is More Important than Just “Making the Sale”

Why the Sales Experience Is More Important than Just “Making the Sale”

In the customer-centered age, the sales experience extends far beyond just closing the deal with the customer. Instead, sales should be integrated as part of your company’s comprehensive customer s...

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Why a Shift in Focus Is More Important than Numbers to Improve Sales Performance

Why a Shift in Focus Is More Important than Numbers to Improve Sales Performance

To boost performance in the age of the consumer, sales leaders need to focus on more than just numbers and measurement. Whether you’re in the B2B or B2C space, the prospects your sales team contact...

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6 Qualities Every Effective Sales Leader Should Have

6 Qualities Every Effective Sales Leader Should Have

It’s no secret: highly effective leadership fosters highly effective teams. This is especially true in the case of sales leaders, whose management skills directly affect their department’s sales pe...

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