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Superior Customer Care Increases Revenue Through Upsells and Cross-sells

Superior Customer Care Increases Revenue Through Upsells and Cross-sells

In order to generate more upsells and cross-sales, you need a customer care team that is well-trained and understands technological integration.

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Talk to Me: How Good Customer Service Improves Voice Search Marketing

Talk to Me: How Good Customer Service Improves Voice Search Marketing

Voice searches are changing the way marketers connect with B2B and B2C customers. Customer service can help improve voice search marketing. 

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Understanding and Utilizing Omni-channel Care in Your Customer Service

Understanding and Utilizing Omni-channel Care in Your Customer Service

It's exciting when disparate parts become a whole, whether that is tributaries into river, parts into a car, or many voices into a cohesive customer service platform.

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6 Steps to Re-aligning Sales and Service Teams for a Better Customer Experience

6 Steps to Re-aligning Sales and Service Teams for a Better Customer Experience

Working hard to improve the customer experience your company delivers? Making sure your sales and service teams are in sync is a great way to bolster your customer experience. Steven MacDonald of S...

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3 Sales Experience Basics Sales Leaders Should Constantly Review

3 Sales Experience Basics Sales Leaders Should Constantly Review

Sales leaders need to review how their teams — vendors and in-house — are performing to ensure customers have experiences that keep them coming back for more. Here are three sales experience basics...

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5 Best Practices to Align Your Sales and Customer Service Experience

5 Best Practices to Align Your Sales and Customer Service Experience

Gone are the days when sales leaders and their reps needed to focus solely on closing the big deal and hitting their numbers. Today the focus is on delivering an excellent customer experience acro...

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